REALTIVIO CUSTOMER SUPPORT
A little help.
Back to your next draft.
Missing a download? Have a question about your purchase? Get in touch and we’ll help you find the next step.
Email customer supportThis opens your email app. Include your purchase email address and order reference, if you have one.
My delivery email hasn’t arrived.
Check spam and confirm the email address you used at checkout. Download access is sent after payment is confirmed; a delayed payment may still be pending. Email us with your order reference if you need help finding the delivery.
My link expired or a file won’t open.
Download links expire seven days after your order is created. Contact us for help with expired links, missing files, or download errors. Tell us which file is affected—the PDF ebook or TXT companion—and what happens when you open it.
I have a billing or refund question.
Contact us about a duplicate charge, payment issue, or a product that was not delivered as described. Digital sales are final except where a refund or other remedy is required by law. Read the refund and delivery policy.
Keep your payment details private.
An order reference and the purchase email are enough to start. Do not email full card details, passwords, secret keys, or confidential client information.
Privacy and purchase information
Read our privacy policy and terms of sale. Live purchases are not open yet; sandbox tests do not create a real charge.